Shipping Policy

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Shipping Policy

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Thank you for visiting and shopping at Russell Conveyor & Equipment! Orders ship via UPS. You will receive an email update with your tracking number once your order has shipped.

Processing and Delivery Times
All orders are processed within 3-5 business days. Standard shipping typically takes between 2-8 business days for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.

Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number to track your order via UPS. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.

Customs Fees and Import Taxes
Russell Conveyor & Equipment is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc).

Freight
Freight is not included unless otherwise noted. When freight is listed, it is an estimate and may vary based on rates at the time of shipment. Freight will be invoiced separately at the time of shipment and will be Due Upon Receipt. We do not offer payment terms on freight.

Contact Us
If you have any questions or concerns regarding your order, feel free to contact us at sales@russellconveyor.com.

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